Frequently Asked Questions
All shipments will be made via the carrier of our choice from our shop in Chinatown, New York. Note that smaller soft items (i.e pins, tees, totes, and bandanas) will be sent by USPS while porcelain items will be shipped by UPS.
It normally takes 1 to 5 days to process an order. Transit time will be 1 to 6 business days depending on location. If there are any delays due to availability, you will be notified by phone or email.
Extra handling charges may apply to bulky, fragile, or over-sized items, and orders needing rush shipping, drop-ship, or multiple packages.
Yes! Our shop is open for pickups Monday-Sunday 12-6pm. Please wait until you receive a confirmation email that your order is ready for pickup. Have the name under your order ready and our staff will bring your order to the door.
Yes! We are open Saturdays & Sundays from 1-5pm for in-store shopping. Masks are required to enter the store and we are limiting capacity to 12 people at a time. We encourage all customers to be mindful of our staff and elders, and to social distance and sanitize whenever possible. We look forward to seeing you in person!
If you are not 100% happy with your order, you can exchange the item or receive store credit only within 14 days of delivery. No refunds.
All returns must be in original condition with all packaging and parts, 30% restocking fee may apply if not complied.
Please contact us at info@wingonwoand.co or (212) 962-3577 to let us know before shipping anything back. The customer is responsible for the return shipping fee. Please use the following mailing information: Wing on Wo & Co., 26 Mott St. New York, NY 10013.
We carefully package and check each order before it ships out. Please examine your order upon arrival for any damage that may have occurred during shipping. All damage claims must be made in writing within 7 days of receipt of goods. Replacement products will be sent out as soon as possible.
Be sure to:
- Retain all parts and packaging materials. Report missing or damaged merchandise immediately to us at info@wingonwoand.co. We will then provide instructions for receiving a replacement item or store credit.
- Do not submit a claim to the shipping provider. Call us first at (212) 962-3577 for assistance.
- Unfortunately, we are not responsible if there are missing packages. If the package has been stated "delivered" by the shipping courier we will not be able to replace the items but can provide a 20% discount upon your next purchase.
- If the package is missing, we will wait a month after your order was placed to contact the courier and proceed on a case by case basis.
All our products vary with care instructions and maintenance. Please read the care instructions listed at the bottom of the product page(s) carefully.
For more information about returns, shipping, or exchanges, please visit this page.
If you still have questions regarding the shop site, our products, or your order, please email info@wingonwoand.co.
For questions regarding the shop site, our products, or your order, please email info@wingonwoand.co. For press & partnership inquiries, please fill out this form to get in touch with our team.