Shipping, Returns & Exchanges
- All shipments will be made via the carrier of our choice from our shop in Chinatown, New York. Note that smaller soft items (i.e pins, tees, totes, and bandanas) will be sent by USPS while porcelain items will be shipped by UPS.
- Processing and shipping time:
- It normally takes 1 to 5 days to process an order.
- Transit time will be 1 to 6 business days depending on location.
- If there are any delays due to availability, you will be notified by phone or email.
- Extra handling charges may apply to:
- Bulky, fragile, or over-sized items
- Orders needing rush shipping, drop-ship, multiple packages
Returns & Exchanges
- If you are not 100% happy with your order, you can exchange the item or receive store credit only within 14 days of delivery. NO REFUNDS.
- All returns must be in original condition with all packaging and parts, 30% restocking fee may apply if not complied.
- Please contact us to let us know before shipping anything back, the customer is responsible for the return shipping fee. Please use the following mailing information: Wing on Wo & Co., 26 Mott St. New York, NY 10013